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In conversation with one of our REW Certification candidates, we learned of a product that caters to a brokerage intranet...this product being the BackAgent System.

In course 1 of the REW Certification, Online Business Strategy, lessons include moving business "to the cloud", web-based solutions where materials are not housed on a Home PC, Office PC or Thumbdrive...but accessible from any Internet-enabled PC.

Best practice is true of individual agents, but for brokerages it's even more critical.  Agents are "mobile" in-nature.  Oversight of transactions are key elements to an online, brokerage intranet; not to mention communication of brokerage-to-agents and agent-to-agent.

Houston-based, BackAgent provides the above capabilities and so much more; serving as a "comprehensive intranet and workflow solution for agents and brokers".  Below is a snapshot of Associates and Staff search and lookup.

Associates and Staff

The solution provides: Online Faxing, Contacts & Leads (management of), Agent Websites, Transaction Management, Online Training, Flyers & More.  Most importantly, it's intuitive.  No complex manuals and FAQs; ease-of-use will garner wide-spread adoption given rollout by the brokerage.

Associate Forums (as shown below) inclusive of the app are impressive.  Consider it like a "Knowledge Management" resource that maintains discussions on Q&A, best practice sharing...all stored within the this brokerage intranet versus lost in the inboxes of associates.

Associate Forums

Best yet, REW students and certificants have touted it's effectiveness for themselves and their brokerage.

For more information on BackAgent, please visit BackAgent.com.  I definetely recommend brokerages obtain a demo account and/or additional information on this application.  We'll do the same and hope to follow up more on this product and relay updates to our audience as time progresses.

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